Service Advisor - Mercedes-Benz of Richmond

Serve as the primary point of contact for customers during the service process, accurately documenting concerns and vehicle issues. Provide clear explanations of recommended services and repair timelines while coordinating with technicians to ensure timely and high-quality delivery. Maintain communication with customers throughout the repair process to ensure satisfaction and build long-term relationships. This full-time role at Mercedes-Benz of Richmond in Richmond, VA requires strong interpersonal skills and the ability to multitask in a fast-paced environment.