SERVICE ADVISOR
$50,000–$95,000 year
On-sitePasco, Washington, United States
Job Summary
Lead the service department by acting as the liaison between customers and technicians to identify and sell necessary vehicle repairs. Diagnose repair needs by reviewing technician inspections, questioning customers, and researching vehicle history, then verify that all work is properly performed. Schedule and monitor appointments to enhance shop flow while inputting accurate vehicle and customer data into the system. Maintain a professional appearance and communicate effectively with customers, vendors, and co-workers using telephone and email. Manage an experienced team of technicians while ensuring accurate, thorough, and customer-oriented service delivery under pressure.
Required Qualifications
- Exceptional verbal communication skills
- Proficient computer skills
- Knowledge of automobile repair and maintenance
- 2 years' service writing experience
- Team player
- Willingness to adapt to operational procedures
- Ability to enhance shop flow and efficiency
- Ability to perform work accurately and thoroughly
- Ability to actively attend to, convey, and understand the comments and questions of others
- Ability to take care of the customers' needs while following company procedures
- Ability to be truthful and be seen as credible in the workplace
- Ability to complete assigned tasks under stressful situations
- Employment eligibility in the US
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