Service Advisor (Mandarin & Cantonese Speaking) in Malaysia (Expat)
On-siteMedan, North Sumatra, Indonesia
Medan, North Sumatra, IndonesiaOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Handle customer inquiries and service requests via phone, email, and in person, communicating with Mandarin- and Cantonese-speaking clients to understand their needs. Coordinate with internal teams to ensure timely and accurate service delivery while managing appointments, documentation, and follow-ups. Resolve customer issues and maintain high satisfaction levels during rotational shifts between 9:00 AM and 9:30 PM. Earn a KPI bonus based on performance.
Required Qualifications
- Bachelor Degree in any field
- experience in customer service
- Fluent in Mandarin, Cantonese, and English (spoken, written)
- Good communication, problem-solving, and organizational skills
- Basic computer skills
- ability to work in a fast-paced environment
- Rotational shifts between 9:00 AM – 9:30 PM
Desired Qualifications
- passionate about delivering great service
- enjoy working with people from diverse backgrounds
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