Service Advisor
$29,000–$35,000 year
On-siteSt Helens, England, United Kingdom
EXPIREDSt Helens, England, United KingdomOn-siteFull Time$29,000–$35,000 yearLarge
Full TimeLarge
Job Summary
Book MOTs, services, and repair work for customers while advising on warranty cover and upselling parts. Liaise with the Aftersales department to schedule appointments based on workload and manage daily customer inquiries via phone and online channels. Inform clients of turnaround times, maintain accurate records, and update booking systems. Work Monday to Friday with Saturday rota shifts, reporting to the aftersales manager.
Required Qualifications
- Previous experience in a similar role within the automotive industry
- Passion for customer service
- Passion for cars
- Excellent communication skills
- Ability to build rapport easily
- Ability to explain technical information in a way that is clear and concise
- Heaps of energy
- Warm personality
- Ability to work independently using own initiative
- Ability to build rapport with colleagues and customers
- Team player
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover
- Upselling additional parts / accessories
- Liaising with the full Aftersales department to organise and schedule appointments
- Managing a high-volume of customers daily
- Telephone calls and online booking queries
- Informing customers of turnaround times
- Ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records
- Updating the systems when any bookings have been made
- Knowledge of other essential dealer systems
- Ability to drive
- Valid driving licence
- 6 month probation period acceptance
Desired Qualifications
- Previous experience using Kerridge / ADP
- Knowledge of other essential dealer systems (beyond Kerridge/ADP)
- Potential for progression opportunities
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