Service Advisor - Lexus of London
On-siteLondon, Ontario, Canada
London, Ontario, CanadaOn-siteFull TimeMid LevelLarge
Full TimeMid LevelLarge
Job Summary
Handle customer inquiries promptly, listen to vehicle concerns, and write repair orders with all requests and signatures documented. Process paperwork as jobs complete, review repairs with customers upon delivery, and assist in scheduling vehicles while monitoring work-in-progress to ensure timely completion. Use service files to suggest additional services, estimate costs, and notify customers of backorder parts or expected delays. Resolve complaints for win/win outcomes, arrange alternate transportation, and manage loaner vehicles. Maintain a clean reception area and follow safety policies.
Required Qualifications
- Working knowledge of automotive equipment
- Knowledge of techniques of customer satisfaction and retention
- Ability to maintain records and prepare reports using a computerized equipment maintenance system
- Ability to work cooperatively with all levels of the organization
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions
- Ability to operate assigned equipment
- Ability to make sound decisions in a manner consistent with the essential job functions
- A valid Ontario driver's license, with a clean driving record
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