Service Advisor
On-siteOdessa, Texas, United States
Job Summary
Serve as the primary point of contact for all customers from initiation through completion of the service job. Communicate job status, descriptions, and costs to clients, then assign service jobs to Technicians and oversee progress to completion. Ensure required parts and supplies are available, verify that all work complies with safety and standard operating procedures, and maintain quality control throughout the process. Create final customer invoices with complete explanations and charges, reviewing them with clients before finalization. Requires three to seven years of related experience, preferably in an automotive or heavy-duty engine repair environment with supervisory background. Located at 11120 West Highway 80 East Odessa, TX, with a full-time schedule in an office and shop environment.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- Three to seven years related experience
- Ability to utilize the available time to organize and complete work within given deadlines
- Ability to communicate in writing clearly and concisely
- Ability to communicate effectively with others using the spoken word
- Ability to take care of the customers' needs while following company procedures
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
Desired Qualifications
- Associates or Bachelors Degree
- Prior customer service experience in an automotive or heavy-duty engine repair environment
- Prior supervisory experience
- Prior experience with JD Edwards service system
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