Service Advisor
$45,760–$52,000 year
On-siteJerome, Idaho, United States
Job Summary
Coordinate all customer contact with the Service Department, including repair estimates, service appointments, customer authorization, status inquiries, payment terms, and complaints. Generate, maintain, and close all repair orders while assisting customers in identifying needed services and issuing clear repair instructions to technicians. Monitor daily open repair orders, troubleshoot parts delays, and resolve discrepancies in labor charges and timecards before transmitting to payroll. Control the Service Department cash box, accept payments, and reconcile invoices with original repair orders. Promote sales of labor, parts, and accessories during customer interactions and maintain up-to-date information on service rates and competitor specials. Schedule Tuesday through Saturday, 7:30 AM to 4:30 PM.
Required Qualifications
- Ability to read, write, and comprehend English instructions and information
- High school diploma or equivalent
- Working knowledge of all heavy truck repair methods
- Ability to identify and meet Customer needs and requirements
- Strong work ethic, takes initiative as a self‐starter, and consistently applies effective problem‐solving skills
- Organizational, communication, and time management skills
- Exceptional phone and customer service skills
- Professional personal appearance and demeanor
- Must wear a dealership uniform
- Must be able to lift up to 50 pounds
- Must be able to stoop, kneel, crouch, crawl, reach, handle and feel
- Must be able to climb in and out of customer's vehicles to record information
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