Service Advisor
$55,000–$95,000 year
On-siteJanesville, Wisconsin, United States
Job Summary
Greet customers promptly, provide accurate repair estimates, and coordinate with technicians to ensure timely service delivery. Maintain detailed records of customer interactions and vehicle histories, while managing appointment scheduling and ordering parts. Follow up on service status and post-service satisfaction, promoting additional services to enhance customer experience and dealership revenue. This role serves as the vital link between clients and the service department at Kayser Janesville Chevrolet Buick GMC, fostering a customer-first approach within a trusted automotive dealership community.
Required Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to handle multiple tasks efficiently and work well under pressure
- Proficiency with computers and dealership management software
Desired Qualifications
- technical or automotive training
- Previous experience in a customer service or automotive service advisor role
- Familiarity with automotive terminology and repair processes
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