Service Advisor

Advise customers on necessary routine maintenance and identify mechanical problems through questioning, visual inspections, or road tests. Handle customer complaints, schedule service appointments, and conduct test drives to confirm issues or refer to technicians. Notify dispatchers of incoming work and monitor repair progress throughout the day. Contact customers regarding estimate changes, explain cost and time requirements in detail, and obtain proper authorization before additional repairs. Keep service department forms, menus, and pricing guides current while implementing a quality control process to eliminate comebacks and maintain high customer satisfaction standards. Requires high school diploma and two years of automotive service advisor experience.