SERVICE ADVISOR
On-siteRayville, Louisiana, United States
Job Summary
Greet customers promptly and professionally, listen to their concerns, and help determine service needs. Prepare and manage repair orders, estimates, and approvals, then communicate service recommendations, timelines, and updates clearly. Coordinate with technicians and the service team to ensure smooth workflow, follow up with customers to ensure satisfaction, and maintain accurate records. Own communication, documentation, and customer expectations from start to finish, checking on repair status before customers ask. Deliver an outstanding customer experience while keeping the process organized, efficient, and professional.
Required Qualifications
- 2+ years of customer service experience
- High school diploma or equivalent
- Excellent Customer Service
- Basic computer competencies
- Valid driver's license and clean driving record
- Strong communication and relationship-building skills
- Confidence in presenting recommendations in a professional manner
- Attention to detail and strong follow-through
- Team-oriented attitude with a strong work ethic
- Professionalism, urgency, and a customer-first mindset
Desired Qualifications
- Automotive or sales experience preferred
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