Service Advisor - Honda of Port Richey

Service Advisor at Honda of Port Richey greets customers, assesses service needs, and coordinates repair work to ensure satisfaction and loyalty. Responsibilities include listening to inquiries, identifying service requirements, quoting costs and timelines, obtaining written approvals for repairs and add-ons, communicating status updates, guiding technicians to first-time right repairs, meeting add-on and OEM score targets, delivering vehicles in top condition, identifying and nurturing repeat customers, and handling follow-up outreach for upcoming maintenance. Strong emphasis on customer service, timely communication, accurate pricing, and collaborative teamwork with the service department to optimize customer experience and revenue opportunities.