Service Advisor
On-siteSouthaven, Mississippi, United States
Job Summary
Service Advisor at Southaven Honda responsible for owning the customer experience in the service lane, overseeing service orders and flow, providing concierge support for owner inquiries, ensuring technicians’ time is efficiently allocated, distributing work among technicians, answering technical questions about vehicle problems and warranties, maintaining high customer happiness scores, and managing warranty claim administration. Key skills include customer service, diagnostic knowledge, technician scheduling, inventory coordination, knowledge of warranties and repairs, strong communication, organization, and teamwork with a professional appearance. The role emphasizes driving a positive customer experience, adherence to company policies, and collaboration with factory partners.
Required Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Equal opportunity employer and prohibit discrimination/harassment statement
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