Service Advisor
On-siteMilwaukee, Wisconsin, United States or Oak Creek, Wisconsin, United States
Job Summary
Create a positive initial contact with service customers and ensure all service phone calls are handled professionally and expediently. Work closely with shop foremen to schedule service repairs, open work orders, and discuss service issues to create accurate descriptions of customer problems. Determine payment methods and explain requirements before work commences, while maintaining communication with customers during the repair process. Close repair orders and perform additional duties as required by the Service Manager in accordance with company Standard Operating Procedures. This role involves working in a dealership environment with frequent weather exposure, requiring the ability to sell service work and lift up to 75 lbs. The position is on the 2nd shift from 2:00 PM to 10:30 PM Monday through Friday.
Required Qualifications
- Ability to work in a dealership environment with frequent exposure to weather elements
- Willingness and ability to work up to 10 hours per day as required
- Ability to sell service work
- Ability to work with customers in a variety of situations
- Good writing and communication skills
- Sufficient computer skills
- Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis
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