Service Advisor
$480,000–$720,000 year
On-siteCheyenne, Wyoming, United States
Job Summary
Oversee service orders and Drive Lane flow to ensure prompt, courteous, and effective customer service. Take ownership of the customer experience by managing additional assignments, providing concierge support for inquiries, and distributing technician work efficiently. Answer technical questions regarding vehicle problems, warranties, and repairs while assisting in diagnosing issues and ordering parts. Maintain Customer Happiness scores at company standards and oversee warranty claims, training, and supervision of the service department. Set schedules, assign tasks, and collaborate with upper management on hiring and discipline decisions. Reinforce company policies, ensure legal compliance, and maintain positive relationships with factories and employees.
Required Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
- Willing to submit to pre-employment background check and drug screen
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