Service Advisor - Goose Island, IL
On-site · Chicago, Illinois, United States
Job Summary
Service Advisor at Lucid responsible for delivering excellent customer service and guiding clients through the service process. Duties include greeting clients, documenting concerns for diagnosis and repair, explaining service options with time/cost estimates, tracking vehicles through maintenance, ensuring work meets Lucid's quality standards, managing loaner agreements and Lyft transportation, maintaining CSI KPI, reviewing and updating work orders, addressing warranty claim rejections, obtaining signatures via DocuSign, collecting payment for customer pay repairs, explaining invoices, answering inquiries, and performing final QC before vehicle handover. Requires strong communication, problem-solving, and automotive terminology skills; emphasizes weekend/extended hours and CPR training after hire.”,
Required Qualifications
- 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
- Excellent interpersonal skills with a compassionate and patient demeanor
- Problem-solving and creative thinking skills
- Ability to articulate and document details to ensure smooth workflow
- Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
- Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
- Full-time, including weekends or extended hours during busy periods
- Valid driver’s license with no suspensions within the past year
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