Service Advisor – GMC of Vacaville
$72,000–$180,000 year
On-siteVacaville, California, United States
Job Summary
Greet service customers to create a professional first impression, then write accurate repair orders with clear concerns and notes. Communicate with clients throughout the repair process, review technician recommendations, and present needed repairs honestly. Follow up on declined services, open orders, and special-order parts while maintaining proper documentation for warranty and customer pay. Work closely with technicians, parts, dispatch, and management to keep repair orders moving and close completed orders accurately. Help improve customer satisfaction scores through clear communication and excellent service. Maintain a professional culture based on teamwork and accountability.
Required Qualifications
- Has dealership Service Advisor experience
- Communicates clearly and professionally with customers
- Understands repair orders, MPI, warranty, customer pay, internal work, and service follow-up
- Is organized, strong with follow-up, and able to manage multiple repair orders at once
- Works well with technicians, parts, dispatch, and management
- Valid driver's license and ability to meet company driving standards
- Ability to work in a fast-paced service environment
- Ability to use a computer, phone, and dealership management systems as part of daily work
Desired Qualifications
- Previous dealership Service Advisor experience preferred
- Automotive service experience strongly preferred
- Strong customer service, communication, and follow-up skills
- Ability to explain repairs and maintenance clearly to customers
- Knowledge of repair order flow, MPI, warranty, maintenance menus, and service department operations
- General Motors dealership experience is a plus, but not required
- Wants to grow and be part of a winning service team
- Wants to grow, improve, and be part of a team focused on customer satisfaction and process
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