Service Advisor - Freeman Toyota
On-siteDallas, Texas, United States or Fort Worth, Texas, United States
Job Summary
Greet service department customers promptly and courteously, listen to their needs, and clearly translate repair requirements to technicians. Provide accurate repair and maintenance estimates, inspect repair quality, and ensure all work is complete before notifying clients when vehicles are ready for pickup. Upsell additional services using low-pressure, high-integrity methods while selling and managing extended warranties. Handle minor customer concerns and complaints, keep the Service Manager informed of potential issues, and maintain Customer Satisfaction Index scores according to dealership standards. Adhere strictly to policies on vehicle care and operation.
Required Qualifications
- Expert in the art and science of customer service
- Must be able to greet guests
- Must be able to schedule appointments
- Must be able to act as a liaison between customers and service techs
- Must be able to make customers feel welcome
- Must be able to make customers feel confident that their needs are being met
- Must possess the unique ability to consistently provide outstanding customer service
- Must have a dedication to excellence
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.