Service Advisor
$60,000–$60,000 year
On-siteWindsor, Colorado, United States
Job Summary
Greet service department customers promptly and courteously, then listen to each customer to clearly articulate repair needs to technicians. Provide accurate estimates of repair and maintenance costs, followed by an active delivery where you review and explain repairs and associated costs. Upsell recommended or additional services using low-pressure, high-integrity methods, while adhering to dealership policy on customer vehicle care and operation. Keep the Service Manager informed of all problems and potential issues, and follow up on each repair to notify customers when vehicles are ready for pickup. Handle minor customer concerns and complaints, ensuring you maintain Customer Satisfaction Index scores in accordance with dealership standards.
Required Qualifications
- Valid Driver's License
- MVR acceptable to our Insurance Carrier
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Close vision
- Distance vision
- Color vision
- Depth perception
- Ability to adjust focus
- Ability to stand
- Ability to use hands to finger, handle, or feel
- Ability to reach with hands and arms
- Ability to talk or hear
- Ability to sit
- Ability to climb or balance
- Ability to walk and stoop, kneel, crouch, or crawl
- Ability to lift and/or move up to 10 pounds
- Ability to lift and/or move up to 25 pounds
Desired Qualifications
- Experience with Kia
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.