Service Advisor | Ford of Pleasanton

Greet customers promptly and create an outstanding service experience from arrival to vehicle pickup. Listen carefully to customer concerns and accurately document repair requests, then recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections. Maintain proactive communication with customers throughout the repair process via phone, text, and email while coordinating with technicians to ensure timely and accurate repairs. Review completed repairs and explain services performed in a clear, professional manner, preparing accurate repair orders and estimates. Help achieve dealership goals for customer satisfaction, retention, and profitability while following Ford and dealership processes to maintain compliance with all policies.