Service Advisor for Jerry Ulm CDJR

Service Advisor greets customers, listens to inquiries, identifies service needs, resolves concerns, and sells applicable services. Responsibilities include estimating costs and completion times, obtaining written approvals on repair orders, communicating status to customers, coordinating repair activities to ensure right-first-time completion, reviewing repairs and charges for accuracy, meeting add-on sales and OEM satisfaction targets, and following up with customers for maintenance and appointment reminders. The role emphasizes high-quality customer service, accurate documentation, and achieving service goals within an automotive retail environment.