Service Advisor: Express - Mercedes-Benz of Austin
$60,000–$80,000 year
On-siteAustin, Texas, United States
EXPIREDAustin, Texas, United StatesOn-siteFull Time$60,000–$80,000 yearAssociates Degree
Full TimeAssociates Degree
Job Summary
Greet customers, listen to their descriptions of problems, and determine required service. Advise clients on necessary routine maintenance and vehicle care while inspecting vehicles and performing visual checks or road tests. Confers with customers about inspection results, recommends corrective procedures, and prepares repair orders showing time, cost, and labor estimates. Handles customer complaints, telephone inquiries, and appointment scheduling. Explains work performed and charges, obtains signatures, establishes payment methods, and monitors repair progress throughout the day.
Required Qualifications
- Must have held a valid driver's license for at least 1 year
- Must be at least 18 years of age to be considered
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or 1-2 years experience; or equivalent combination of education and experience
- Must be open to working Tuesday-Saturday from 7:00 AM to 6:00 PM
Desired Qualifications
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Professional appearance and demeanor at all times
- Punctuality in reporting to work
- Comfortable being on your feet all day
- Driven in sales AND customer satisfaction
- Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)
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