Service Advisor

The Service Advisor is the dealership's first-line customer relations and service sales representative responsible for greeting customers, gathering vehicle information, preparing estimates and invoices, presenting maintenance and repair options, and communicating with customers about service timelines and outcomes. This role supports the service manager by coordinating with technicians, ensuring accurate repair orders, maintaining customer satisfaction, and meeting sales objectives through effective service recommendations and follow-up. Key duties include diagnosing customer needs, providing accurate estimates, writing clear repair descriptions, obtaining customer approvals for add-on services, handling payments, and acting as a liaison among customers, technicians, and manufacturer representatives. Required skills include strong communication and organizational abilities, extensive automotive knowledge, and the capacity to interact effectively with customers and senior management. High school diploma or GED is required, with opportunities for growth within the service department.