Service Advisor
On-siteNavasota, Texas, United States
Job Summary
Greet service department customers promptly and courteously, listen to their needs, and clearly translate repair requirements to technicians. Provide accurate repair and maintenance estimates while upselling additional services using low-pressure, high-integrity methods. Manage extended warranties, inspect repair quality, and ensure all work is completed before notifying customers when vehicles are ready for pickup. Review and explain repairs and associated costs, handle minor complaints, and keep the Service Manager informed of all issues. Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Required Qualifications
- Customer service expertise
- Ability to greet guests
- Ability to schedule appointments
- Ability to act as a liaison between customers and service techs
- People skills
- Ability to listen to customers
- Ability to translate repair needs to techs
- Ability to provide accurate repair/maintenance estimates
- Ability to follow up on repairs and keep customers informed
- Ability to sell and manage extended warranties
- Ability to inspect repair quality
- Ability to notify customers when vehicles are ready
- Ability to review and explain repairs and associated costs
- Ability to handle minor customer concerns and complaints
- Ability to keep Service Manager informed of problems
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