Service Advisor

Service Advisor at Suburban CDJR Farmington Hills. Answer incoming telephone calls, greet customers, identify and resolve concerns, communicate costs and completion timelines, assess needs via vehicle walk-arounds, obtain approvals for inspections and additional services, write accurate repair orders in ADP, provide estimates with upfront pricing guarantees, dispatch repair orders to technicians, ensure clear communication with customers during repair, obtain payment, and deliver the vehicle post-service. Demonstrates strong attention to detail, excellent communication, and ability to calculate service costs; operates within Lithia & Driveway’s customer-experience-focused framework.