Service Advisor
On-siteTexas City, Texas, United States
Texas City, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Greet customers promptly, obtain vehicle information, and clearly report symptoms as described. Determine maintenance needs based on age, mileage, and history, then work with technicians to understand diagnoses and repairs. Prepare accurate cost estimates for labor and parts, monitor daily vehicle progress, and update customers frequently. Verify invoice reconciliation against repair orders and explain all completed work and charges. Maintain personal integrity while working on your feet for extended periods in a fast-paced environment. Minimum of one year in the service department required.
Required Qualifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- High school diploma or equivalent
Desired Qualifications
- Previous experience at a Ford dealership is a plus
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Positive, friendly attitude
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