Service Advisor
On-siteBelmont, Massachusetts, United States
Belmont, Massachusetts, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Ensure customers receive prompt, courteous, and effective service by advising them on necessary services, costs, and special promotions. Take ownership of the customer experience by tracking vehicle status from bay entry through completion, keeping clients informed of changes, and reviewing work orders upon finish. Maintain records of carryover vehicles and special order parts status while documenting flat rate time according to manufacturer procedures. Provide a completely satisfied customer experience in a steady-flow service department with a strong group of technicians.
Required Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
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