Service Advisor
On-sitePaducah, Kentucky, United States
Job Summary
Greet customers, assess service needs, and provide accurate estimates and recommendations. Communicate vehicle issues and repair options clearly, then schedule appointments and manage workflow for technicians. Maintain accurate records of customer interactions, service orders, and payments while collaborating with service technicians to ensure timely delivery. Follow up with customers to ensure satisfaction and address any concerns. Stay informed on automotive products, services, and manufacturer updates. This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in automotive service advising or customer-facing roles
- Strong communication and interpersonal skills
- Detail-oriented with strong organizational abilities
- Ability to work in a fast-paced environment and manage multiple priorities
Desired Qualifications
- technical knowledge or certification
- Familiarity with automotive systems and repair processes
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