Service Advisor
$70,000–$75,000 year
On-siteFort Myers, Florida, United States
Job Summary
Serve as the primary point of contact for customers from service check-in through completion, building relationships and identifying service needs with a sales-driven approach. Provide accurate estimates for repairs and installations prior to scheduling, then communicate clearly with technicians to ensure accurate diagnostics and timely completion. Keep customers informed of repair progress, address concerns and escalated situations with professionalism, and identify upsell opportunities to maximize service revenue. Maintain accurate documentation, work orders, and communication records while managing multiple tasks in a fast-paced environment. This role offers a salary plus commission of $70,000-$75,000 average, a 5-day work week, and comprehensive benefits including medical, dental, vision, and 401K. Join Blue Compass RV, the fastest-growing RV company with over 100+ dealerships nationwide.
Required Qualifications
- Valid driver's license
- Minimum of 1 year of service advisor, automotive, or related experience
- Strong sales mentality with the ability to recommend and close additional services
- Excellent communication skills both verbal and written
- Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
- Ability to multitask and stay organized in a fast-paced environment
- Strong attention to detail and follow-up skills
- Solid computer skills and ability to navigate service systems
- Team-oriented mindset with the ability to work closely with technicians and leadership
- Ability to work daily on a computer and perform internet searches as needed
Desired Qualifications
- Previous RV or camping lifestyle experience
- Automotive or service industry background
- Strong customer service and problem-solving skills
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