SERVICE ADVISOR (bi-lingual)
$31,200–$58,240 year
On-siteGaithersburg, Maryland, United States
Job Summary
Manage all incoming service work, greet customers, and collect specific vehicle information for repairs. Write accurate repair orders, obtain customer signatures, and explain completed work and charges. Communicate with internal departments, vendors, and customers to track repair progress and provide status updates. Establish payment methods and estimate requirements while evaluating international warranty guidelines and approval policies. Maintain assigned parking areas, secure trucks, and tag keys properly. Stay current on warranty policies and product changes to ensure effective service delivery.
Required Qualifications
- Minimum of 5 years Technical and / or supervisory experience in the Medium / Heavy Duty truck industry
- High degree of product and technical knowledge
- Must be a team player with a strong sense of commitment to the customer
- Must be self motivated and have good written and verbal communication skills
- Must conduct his / her self in a professional manner
Desired Qualifications
- Microsoft programs and applications would be useful in this role
- Good organizational skills
- Working knowledge of International and supplier / vendors warranty policies
- Possess valid Class A - Commercial Drivers License strongly preferred
- The knowledge and understanding to communicate service maintenance requirements i.e. Oil change interval, axle lube changes, required adjustments etc
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