Service Advisor - AutoNation Hyundai Carlsbad
$50,000–$120,000 year
On-site · Carlsbad, California, United States
Job Summary
Service Advisor at AutoNation Hyundai Carlsbad acts as the go-between for Service Technicians and customers, explaining technician recommendations in easy-to-understand language, and identifying up-sell opportunities to keep drivers safe. Responsibilities include scheduling and preparing appointments, meeting sales and customer-satisfaction targets, welcoming customers, determining vehicle needs via walk-arounds and test drives, producing repair orders with cost/time estimates, coordinating with technicians and parts staff, following up to inform and ensure satisfaction, and delivering an exceptional customer experience to drive loyalty. Requires a high school diploma or equivalent, strong customer experience, goal-orientation, communication and organizational skills, a valid in-state driver’s license, and willingness to follow up with customers; prior sales experience is preferred but not required.
Required Qualifications
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Valid in-state driver’s license and an acceptable, safe driving record
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