Service Advisor – Automotive Repair
On-siteRevesby, New South Wales, Australia or Revesby, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Conduct customer intake, accurately document vehicle concerns and condition, and explain repair processes, scope, and timeframes. Complete tablet-based check-in and Digital Triage processes to capture accident, non-accident, and pre-existing damage while marking up vehicles and maintaining records in RPS. Coordinate rectifications, Out of Scope items, and quick-fit work to support production planning. Maintain accurate documentation, follow site safety rules and PPE requirements, and escalate safety risks or incidents. Serve as the primary point of contact for CARe customers, ensuring smooth coordination between clients, Customer CARe, and the workshop.
Required Qualifications
- Experience in an automotive repair or workshop environment
- Strong customer service and communication skills
- High attention to detail and organisational ability
- Understanding of vehicle repair processes
- Current driver's licence
Desired Qualifications
- Certificate III in Panel or Paint
- Experience in a senior customer service or advisor role
- Knowledge of insurance or accident management environments
- Experience with RPS or similar repair management systems
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