Service Advisor at Rountree Moore Nissan

Greet customers promptly, listen to inquiries to identify service needs, and resolve concerns while selling additional services when appropriate. Estimate costs and completion times, settle accounts, and obtain written approval on all repair orders. Coordinate activities to ensure repairs are fixed right the first time, inspect finished orders for accuracy, and communicate work status to clients. Contact customers for appointment reminders and scheduled maintenance, answer incoming calls courteously, and document repair order changes. Meet OEM Customer Satisfaction Index expectations and add-on sales goals while eliminating surprises by reviewing charges.