Service Advisor Assistant (60460)

Greet customers promptly and professionally, creating a positive first impression while maintaining a clean, stocked waiting area. Assist Service Advisors with scheduling appointments, managing daily workflow, and answering phone calls, emails, and texts. Open and close repair orders accurately, verify customer and vehicle information in the dealership management system, and ensure all documentation and warranty paperwork are complete. Coordinate with technicians and the parts department to facilitate timely repairs, monitor loaner vehicles, and follow up with customers to ensure satisfaction. Perform general administrative duties including filing, scanning, data entry, and report preparation to support service department performance metrics.