Service Advisor - AN Honda East Las Vegas
On-site · Las Vegas, Nevada, United States
Job Summary
Service Advisor at AutoNation Honda East Las Vegas serves as the liaison between customers and service technicians, explaining recommendations, identifying upsell opportunities, scheduling appointments, and ensuring a great service experience while meeting sales goals and customer satisfaction targets. Responsibilities include greeting customers, determining vehicle needs through walk-arounds and test drives, producing repair orders with cost/time estimates, coordinating with technicians and parts, providing timely updates to customers, following up on vehicle status, and delivering superior product knowledge to drive loyalty.
Required Qualifications
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Valid in-state driver’s license and an acceptable, safe driving record
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