Service Administrator
$45,760–$52,000 year
On-siteIndustry, California, United States
Job Summary
Manage customer inquiries and complaints via phone and in-person while providing product and service information. Initiate service requests by identifying equipment issues, verifying warranty coverage, preparing estimates, and creating repair orders. Coordinate repairs and installations, communicate with parts sellers and technicians, and obtain purchase order numbers from customers. Document interactions, update company and customer records, and maintain a knowledge base of evolving products. Advise customers on recommended repairs, offer pricing quotes, and provide updates as work completes. Open, prepare, and close out service repair orders while ensuring positive customer satisfaction from intake to release.
Required Qualifications
- Handle customer inquiries and complaints over phone and in-person
- Provide information about the products and services
- Document and update company and customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Coordinate customer repairs and installations
- Provide updates to customers as their work is completed
- Provide excellent customer service from intake to release of vehicle, and perform any additional follow-up
- Advise the customer on the repairs that you recommend and offer a pricing quote
- Communicate with parts sellers and technicians to make sure everything needed is on hand
- Answer detailed questions about services performed and price information
- Open, prepare, and close out service repair orders
- Obtain required purchase order (PO) numbers from customers and follows up for any missing information
- Excellent customer service
- Strong accounting background
- Positive and professional demeanor
- Strong attendance and punctuality
- Ability to break down complicated industry topics into understandable advice meant for customer understanding
- Intermediate computer and data-entry skills
- Organizational and record-keeping skills
- Have a teamwork mindset in the workplace and accept feedback on your work
- Ability to multitask, work in high-stress settings and offer flexible hours on your schedule
- Self-motivated and can work independently
- Excellent written and verbal communication skills
- Ability to build rapport with clients
- Utilizes critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, accurate, and productive manner
- Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, climb stairs/ladders
- Ability to lift / carry / push / pull up to 50lbs
- Ability to work at heights and in confined spaces
- Ability to work in hot and cold temperature extremes
- Ability to wear required PPE (personal protective equipment)
Desired Qualifications
- Windows based programs
- Karmak Fusion
- Previous dealership experience
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