Service Administrator

Service Administrator responsible for administrative and customer service support to Customer Service Center(s). Responsibilities include answering and routing calls, handling inquiries on invoices and billing, collecting past-due invoices, inputting billing data, generating quality work orders, processing inter-division billing, tracking commissions, printing and using Open Order Reports, scheduling technicians, processing accounts payable, utilizing Metrix Software to open/process orders, typing correspondence for Area Sales Managers, ordering publications/office supplies, maintaining parts inventory and vendor pricing, maintaining quotation logs, keeping DOT driver qualification files, and performing other duties as assigned. Required qualifications include a high school diploma or equivalent, at least one year of related experience, proficiency with Microsoft Office (Excel, Word, Outlook), strong problem-solving and communication skills, and the ability to organize and manage multiple tasks. The role is a standard FULL_TIME position with drug screening and background checks as part of Fairbanks Scales Inc.’s employment process; the employer is an equal opportunity employer.