Service Administrator
$45,760–$58,240 year
On-siteBuffalo, New York, United States
Job Summary
Open and close work orders for all customer types and schedule transportation for equipment moving to branches or customers. Answer the phone to provide customer service, research billing and invoicing questions with solutions, and assist with dispatching service technicians. Support office operations by assisting with technician and office payroll, cross-training with other admin staff for position backup, and performing various other duties as assigned by management. This full-time role in Buffalo, NY offers a competitive hourly wage of $22.00-$28.00, comprehensive benefits including 401(k) match and paid time off, and requires strong computer skills and customer service experience.
Required Qualifications
- Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook
- Previous ERP experience is a plus
- Possess excellent verbal and written communication skills
- Excellent time management skills
- Ability to communicate with all levels of coworkers, as well as customers
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
Desired Qualifications
- Customer service experience is highly preferred
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