Service Admin/Service Advisor
On-siteBluffdale, Utah, United States
Job Summary
Greet customers to schedule service appointments, review repair needs, and document equipment details upon arrival. Open work orders as directed by the Service Manager, maintain control until closed and invoiced, and communicate status, cost estimates, and final invoices to customers while collecting payment. Collaborate with technicians to accurately quote service work and ensure timely completion, while updating customer profiles with equipment details and hours. Maintain service department records, assist in controlling department expenses, and support scheduling of internal and external technician training. Promote additional services and products to support customer needs and drive repeat business.
Required Qualifications
- Strong customer service focus
- Excellent oral and written communication skills
- Highly organized
- Detail-oriented
- Motivated
- Ability to multi-task in a fast-paced environment
- Basic mechanical knowledge
- Computer proficiency, including Microsoft Word, Excel, and service management systems
- High integrity
- Reliability
- Professionalism
- Strong team player
- Flexibility to adapt to changing priorities
- Ability to work a varying work schedule/shift
- Flexibility
- Demonstrated ability to stay organized
- Ability to prioritize effectively
- Ability to remain calm under stress
- High school diploma or equivalent
- Ability to stand
- Ability to sit
- Ability to talk
- Ability to hear
- Ability to use hands/fingers to operate a computer keyboard, telephone, and other service-related tools
- Close vision for reading service orders, invoices, and computer screens
- Hearing ability sufficient to communicate with customers and coworkers in person and over the phone
- Occasional lifting of up to 25 lbs
- Ability to bend
- Ability to stoop
- Ability to reach
- Background check
- Criminal history check
- Drug screening
- Valid driver's license
- Clean driving record
Desired Qualifications
- Excellent time management skills to manage work orders in a high-volume shop
- Communicating with customers and providing excellent customer service
- Previous experience as a Service Advisor
- Previous experience in a customer-facing service role
- Associate's or Bachelor's degree in Business, Automotive/Diesel Technology, or related field
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