Service Activations Specialist
HybridMakati, Cagayan Valley, Republic of the Philippines
Job Summary
Manage daily client requests, account setups, and technical troubleshooting while acting as the link between customer service, sales, and operations. Drive accurate execution of tasks across core platforms, including integrations and template linking, ensuring strict adherence to brand guidelines and turnaround times. Champion quality assurance by conducting regular staging tests and driving continuous process improvements to optimize system functionality. Serve as a client advocate by integrating feedback and partnering with internal teams during project scoping to enhance user experience and ensure seamless onboarding.
Required Qualifications
- Required Experience in customer service, client support, or platform operations
- Strong understanding of digital platforms, account setup processes, and workflow systems
- Excellent communication skills with the ability to simplify complex information and support diverse internal stakeholders
- Strong attention to detail and ability to deliver accurate work under tight timelines
Desired Qualifications
- Preferred Experience with Realhub and/or Campaigntrack platforms and/ other tools such as Freshdesk, Microsoft apps, Monday.com, or similar workflow systems
- Experience working with brand guidelines, template operations, or customer onboarding
- Demonstrated ability to collaborate with cross-functional teams and manage multiple priorities effectively
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