Service Account Manager
Remote · Littleton, Massachusetts, United States
Job Summary
Service Account Manager at Peak Technologies specializing in managing a portfolio of client accounts, driving revenue growth through upselling and cross-selling, maintaining high levels of customer satisfaction, and collaborating with sales, marketing, and product teams. Responsibilities include developing strategic account plans, delivering regular performance reports, maintaining CRM records, and staying informed about industry trends to identify opportunities and threats. Requires a Bachelor's degree and proven account-management experience with strong communication, negotiation, and relationship-building skills; travel may be required.
Required Qualifications
- Bachelor's degree in business administration, marketing, or a related field
- Proven experience in account management, sales, or customer service
- Strong communication, negotiation, and interpersonal skills
- Ability to build and maintain strong relationships with clients and internal stakeholders
- Proficiency in Microsoft Office suite and CRM software
- Willingness to travel occasionally for client meetings and industry events
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