Service Account Manager
On-siteNorth Augusta, South Carolina, United States or Béthune, Hauts-de-France, France
Job Summary
Coordinate domestic and international shipments with internal sales, customer service teams, carriers, and freight forwarders while preparing accurate shipping and export documentation. Manage shipment scheduling, tracking, and coordination to meet delivery timelines, ensuring compliance with international shipping practices and applicable regulations. Enter and manage customer orders within the ERP system, review work instructions for accuracy, and provide order confirmations and status updates directly to customers. Serve as the direct point of contact for order and shipment-related inquiries, supporting issue resolution for delays or discrepancies by collaborating with internal teams. Maintain accurate shipping and receiving records and assist the customer service team with general order management and administrative support.
Required Qualifications
- High School Diploma
- 2-5 years of customer service experience in an office setting
- Manufacturing company experience
- Excellent communication skills
- Strong detail orientation
- Ability to handle multiple priorities and adapt to change with ease
- Willingness to take on additional tasks and work effectively on a team
- Proficiency in Microsoft Word
- Proficiency in Microsoft Excel
- Ability to rotate with other Service Representatives to provide holiday coverage
- Onsite work at the plant in North Augusta Monday through Friday
Desired Qualifications
- Associate's or Bachelor's degree in relevant field
- Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
- Knowledge of NOS
- Manufacturing company experience
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