Service Account Executive - Baltimore/Washington, D.C.
$114,000–$173,110 year
On-siteGaithersburg, Maryland, United States
Job Summary
Prioritize engaging with customers by developing and maintaining strong relationships to drive revenue growth through service agreement renewals and expansion. Identify, pursue, and close sales opportunities for maintenance solutions and aftermarket support within healthcare, pharma, biotech, and academic accounts. Respond to inquiries, prepare proposals, and negotiate pricing and contract terms within established authority limits. Partner with internal operations teams to ensure service commitments are met while developing account plans and monitoring customer activity. This role requires regular travel within the Baltimore and Washington, D.C. metropolitan area.
Required Qualifications
- Bachelor's degree in business, marketing, engineering, or a related field, or equivalent combination of education and experience
- Proven experience in sales, account management, service sales, technical solutions, in a related industry
- Demonstrated ability to build strong customer relationships and grow accounts through consultative selling
- Strong understanding of service agreements, maintenance programs, and aftermarket solutions
- Ability to identify customer needs, develop tailored solutions, and communicate value effectively
- Experience preparing proposals, negotiating pricing and contract terms, and closing sales within established authority levels
- Strong communication, presentation, and interpersonal skills, with the ability to engage effectively with customers and internal partners
- Solid organizational and time-management skills, with the ability to manage multiple accounts and priorities
- Results-oriented mindset with a track record of meeting or exceeding sales and retention goals
- Ability to work collaboratively across sales, service, and operations teams to deliver a high level of customer satisfaction
- Proficiency with CRM systems, Microsoft Office, and other sales tools used to manage pipeline and customer activity
- Valid driver's license for a minimum of 12 months, with no major or frequent traffic violations (including DUI, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions/collisions in the previous 3 years)
- Regular travel within the metropolitan Baltimore and Washington, D.C. geography
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