Server (Te Deseo)
On-siteDallas, Texas, United States
Job Summary
Serve food and alcoholic beverages, soft drinks, and food efficiently while adhering to Harwood Hospitality Group training manuals and standards. Monitor and coordinate section operations, ensuring all FOH SOPs and HACCP protocols are followed. Prepare drinks using proper mix ratios, check food for appearance and temperature before serving, and maintain bar inventory and equipment. Greet guests warmly, take orders, and relay complaints to the manager. Manage cash collections, fill out requisitions, and ensure accurate order entry and payment processing. Maintain daily cleanliness of the bar and side stations, taking physical inventory of food items. This role requires TABC and Food Handlers certification, with a preference for high-volume or luxury server experience.
Required Qualifications
- High Volume, Luxury or Server experience
- TABC and Food Handlers certification
- Ability to be on your feet for extended periods of time
- Able to bend, stoop, reach and lift up to 50 lbs
- Able to stand for prolonged periods of time
- Must be pleasant, hospitable, and attentive to guests always
- Must be knowledgeable of HHG information to assist guests at any time
- Must be available for any Restaurant mandatory meeting or training
- Have full knowledge of and fully comply with the state liquor laws
- Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
- Must be pleasant, hospitable, and attentive to guests always
- Is always neatly dressed and groomed, and always behaves and speaks according to HHG standards of excellence
- Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks
- Be fully responsible and accountable for an issued bank
- Follow proper procedures for ringing guest checks and cash collecting procedures
- Follow cash handling responsibilities as dictated by HHG policy
- Ensure that all Coolers/side stations are cleaned and stocked daily up to the Stock Par
- Ensure timely and accurate entry of orders into computer system and collection of payment
- Minimize waste and maintain controls to attain forecasted food and Beverage costs
- Ensure that recipe cards, production schedules, plating guides, photographs are current and posted
- Ensure that menu items are prepared following recipes
- Make sure all food and drinks are rung up properly
- Follow proper procedures for ringing guest checks and cash collecting procedures
- Ensure that staff maintain and strictly abide by state sanitation/health regulations and HHG requirements
- Maintain proper storage procedures as specified by Health Department and restaurant requirements
- Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety
- Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions
- Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors
- Keeps current with trends in the restaurant industry
- Written / verbal Communication skills
- Customer service
- Dependability
- Integrity / ethics
- Listening skills
- Product knowledge
- Productivity
- Quality
- Sense of urgency
- Teamwork
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