Server Support Engineer - REMOTE
Remote · Tampa, Florida, United States
Job Summary
Server Support Engineer with remote work capability providing L1/L2 technical support for Windows Server, Linux, and VMware in enterprise healthcare environments. Responsible for troubleshooting hardware and software incidents, investigating problems, documenting incidents in ticketing systems, and collaborating with escalation teams to deliver timely resolutions. Applies knowledge of enterprise server architecture, virtualization concepts, and incident management to support server configuration, installation, and administration tasks while delivering quality customer support to international customers. Must be able to work independently in a dynamic technical environment and prioritize across multiple incidents.
Required Qualifications
- 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles
- Basic knowledge of enterprise server architecture and hardware components
- Knowledge of Windows Server administration, Linux environments, or VMware virtualization
- Experience with troubleshooting and incident management processes
- Analytical thinking and problem-solving skills
- Ability to work independently in a dynamic technical environment
- Knowledge of virtualization concepts relevant to healthcare technologies
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