Server
$16,640–$16,640 year
On-siteDunkirk Cass County, Indiana, United States
Job Summary
Acknowledge all customers entering and exiting the store while providing high-quality, friendly interactions. Guide customers through the menu, demonstrating thorough knowledge of food, beverages, and ingredients to ensure orders are complete and to the highest quality. Take care of customers by removing dirty dishes and debris promptly, maintaining cleanliness in the dining room, restrooms, and front counter. Prepare menu items following proper recipes, obtain functional knowledge of pie-line and oven expediting procedures, and assume kitchen positions between tables. Support other staff in assuring essential kitchen functions are performed adequately, complete assigned cleaning and prep work, and maintain adequate inventory supplies at the server station.
Required Qualifications
- Must be at least 18+ years of age at locations that serve alcohol
- Must be at least 16+ years of age at locations that do not serve alcohol
- Able to maintain a liquor license and any other required permits
- Must have within the first 30 days of employment
- ATC Server Training Class within the first 90 days
- Able to reach, bend, stoop, and frequently lift up to 50 pounds
- Able to be on your feet for extended periods of time
- Attendance at work is required
Desired Qualifications
- Must have a passion for customer service
- Must work with a sense of urgency to achieve high standards of customer service, product quality, cleanliness, and safety
- Ensure that our customers have a great experience from start to finish that will make them want to come back time and time again
- Provide the highest quality of interactions with customers - be pleasant, friendly, and polite to everyone
- Display an appreciation of our customers by thanking them in a meaningful and thoughtful manner
- Respond quickly and respectfully to a customer's complaint and notify the person in charge right away
- Make appropriate suggestions to customer's orders to increase satisfaction with suggestive selling techniques
- Guide customers through the menu while demonstrating thorough knowledge of the food, beverages, and ingredients
- Ensure the customer's order is complete and to the highest quality possible
- Knowledge of all menu items and pricing structure
- Maintain adequate inventories of supplies at the server station
- Obtain a complete knowledge of serving procedures and follow them
- Memorize identifying table numbers in the dining room
- Organize your time spent on the job
- Removal of dirty dishes and debris when customers vacate tables in a timely and efficient manner
- Maintain a high standard of cleanliness and setup of the dining room, restrooms, and front counter area throughout the shift
- Knowledge of food preparation and order taking procedures
- Prepare menu items while following the proper recipes to maintain a consistent product and nutritional value
- Assume a kitchen position between tables, server duties, and taking care of customers
- Support other staff in assuring that the essential functions of the kitchen are performed adequately and appropriately
- Complete all assigned cleaning and prep work
- Maintain clean dishes in all areas
- Perform any other assignments or tasks assigned by your manager or supervisor
- Obtain complete functional knowledge of pie-line procedures in order to prepare any menu items ordered
- Obtain functional knowledge of oven expediting and cutting counter procedures
- Maintain a positive attitude at all times
- Expect additional duties and responsibilities as assigned
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