Server - Part-Time
$33,842–$33,842 year
On-siteDenver, Colorado, United States
Job Summary
Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs or requests. Remains attentive to guests throughout the entire dining experience, adhering to service standards established by the restaurant. Completes all restocking and cleaning duties by performing opening and closing sidework as instructed. Memorizes menu items, recipes, and daily specials to answer questions and make recommendations. Maintains cleanliness standards in the restaurant, waitstation, and kitchen service area to satisfy state and local health board requirements. Controls allocated guest checks by following established procedures and legibly documenting all required information. Receives proper payment from guests and ensures accuracy of the guest check and method of payment. Attends all pre-meal and departmental meetings in person to enhance communications and gain product knowledge. Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information. Presents a clean and professional appearance at all times while maintaining a friendly, cheerful, and courteous demeanor. Performs other duties as assigned, requested, or deemed necessary by management.
Required Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles
- Knowledge of the food server function
- Knowledge of restaurant and kitchen operations
- Standard cash-handling procedures
- Fluency in oral and written English
- Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
- Full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift
- Moderate hearing to hear customers, supervisors, and communicate with other staff
- Ability to perform multiple tasks at one time
- Ability to follow verbal and written instruction
- Ability to communicate both verbally and in writing
- Ability to be highly organized and pay attention to sound and sight details in crowded and noisy situations
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time
- Continuous standing during preparation, during service hours or during expediting
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