Server Outlet PM
$40,705,600–$40,705,600 year
On-siteBoston, Massachusetts, United States
Job Summary
Greet guests warmly, take food and beverage orders, and enter them accurately into the POS system. Stock service stations with ice, napkins, glassware, and straws, then check on guests throughout service to address requests. Refill beverages, clear plates, and reset tables quickly while maintaining cleanliness in the bar and lounge. Process payments, execute self-cashiering responsibilities, and balance shift income per policy. Collaborate with F&B team members, merchandise items to increase sales, and maintain knowledge of repeat guest preferences. Participate in pre-shift meetings, required trainings, and daily side-work sheets. This role requires morning, afternoon, and evening shifts with weekend and holiday availability.
Required Qualifications
- Ability to work full-time, including weekdays, weekends, and holidays
- Commitment to safe work practices and adherence to Seaport's standards related to Fire Life Safety, Foodborne Illness Prevention, and Allergen Awareness
- Ability to serve food and beverages with awareness of food allergies and guest dietary needs
- Ability to speak, read, write, and comprehend English
- Ability to remain focused and effective in high-volume, high-pressure environments
- Ability to stand, walk, and be on your feet for extended periods
- Ability to bend, stoop, kneel, and lift up to 50 lbs
- Strong listening and communication skills
- First Aid and CPR certification (or ability to obtain)
- ServSafe and TiPS certification (or ability to obtain)
- Ability to recognize and remember regular guests
- Strong customer-service skills and commitment to guest satisfaction
- Excellent grooming and professional presentation
- Ability to work independently and under pressure
- Previous experience in a restaurant setting preferred
- Extensive Food and Beverage knowledge essential
- Must meet the legal age requirement to serve alcohol
- Prior experience passionately providing food and beverage service to others preferred
- High school diploma, general education degree (GED), or international equivalent preferred
- Fluency in the English language is strongly preferred; ability to communicate clearly both verbally and in writing
- Strong interpersonal and communication skills with the ability to engage guests in a warm, professional, and attentive manner
- Ability to multitask and remain effective in high-volume, fast-paced environments
- Strong attention to detail and ability to follow established procedures
- Flexibility—hospitality is a demanding but fun industry, and flexibility with workdays and hours is essential
- Knowledge of basic restaurant terminology and food service techniques preferred
- Required certifications: Alcohol service (e.g., TiPS) and Food Handler/Food Safety certification (e.g., ServSafe)
- A genuine 'people person' who loves creating experiences that exceed guest expectations
- Ability to work independently while maintaining accuracy and poise under pressure
- A qualified applicant is a guest-focused, service-driven individual who is flexible, enjoys a fast-paced environment, and can multitask without compromising quality
Desired Qualifications
- Regular weekend availability required
- Participation in 'all hands' events may be required
- Previous experience passionately providing food and beverage service to others preferred
- High school diploma, general education degree (GED), or international equivalent preferred
- Fluency in the English language is strongly preferred; ability to communicate clearly both verbally and in writing
- Knowledge of basic restaurant terminology and food service techniques preferred
- A genuine 'people person' who loves creating experiences that exceed guest expectations
- A qualified applicant is a guest-focused, service-driven individual who is flexible, enjoys a fast-paced environment, and can multitask without compromising quality
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