Server Operations Engineer II
$66,123–$104,395 year
On-siteSan Jose, California, United States
Job Summary
Monitor and resolve daily break-fix and OS installation tickets by prioritizing based on SLA and handling them first-in, first-out. Perform OS deployments and server onboarding using automated PXE boot installations, while remotely troubleshooting hardware, OS, and network issues via out-of-band tools like IPMI. Coordinate with vendors and field technicians for hardware failures, including part swaps and RMA submissions, and maintain accurate records in asset management and ticketing systems. Submit media destruction requests and escalate complex issues to senior SOEs for triage. Participate in on-call rotation. Requires a Bachelor's degree in CS or EE, solid Linux knowledge, and familiarity with server hardware components. Salary range $31.79 - $50.19 USD hourly.
Required Qualifications
- Bachelor's degree or diploma in Computer Science, Electrical Engineering, or a related field or equivalent hands-on experience
- Solid working knowledge of Linux, including command-line navigation, basic administration, and hardware fault diagnosis
- Familiarity with server hardware components: CPUs, RAM, drives, NICs, RAID configurations, and how they interact
- Experience with out-of-band/lights-out management tools (IPMI, iDRAC, HP iLO)
- Basic networking fundamentals MAC addresses, subnets, TCP/IP, routing tables
- Ability to read and execute Shell/Bash scripts
- Strong communicator clear, concise written and verbal English
- Comfortable handling multiple tickets and shifting priorities without losing track of details
- Data center hands-on experience especially with physical hardware troubleshooting, not just cable management
- Participate in on-call rotation
Desired Qualifications
- Python familiarity is a plus
- Experience with large-scale or remote OS deployments (PXE boot)
- Familiarity with vendor hardware from Supermicro, Dell EMC, HPE, Quanta, or Cisco UCS
- Exposure to asset management or inventory tracking tools
- Any scripting or automation experience (Python, Bash)
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