Server
$40,788,800–$40,788,800 year
On-siteSan Francisco, California, United States
Job Summary
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Receive and deliver food and beverage orders and collect payment. Pre-bus all tables removing soiled dishes after each course, breakdown trays of soiled dishes and linen in the dishroom, and ensure tables and side stands are kept stocked, tidy, and clean. Be familiar with the organization of the Restaurant(s), lounges, and Room Service, maintain knowledge of menus and current specials, and operate the P.O.S system to perform cashiering functions. Consistently upsell food, beverage, and promotional items to guests while ensuring overall guest satisfaction. Perform opening and closing procedures, side-work duties, and other duties as requested by management. Maintain high standards of personal appearance, comply with hotel standards and regulations, and effectively communicate with all employees and guests.
Required Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Flexible and long hours sometimes required
- Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Maintain a friendly and warm demeanor at all times
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