Server
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Greet, converse with, and thank departing guests while taking orders, serving food and beverages, and handling all transactions. Support overall guest service needs from beginning to end, upsell to increase check average, and compete in sales incentives. Check tables throughout service times for satisfaction, resolve complaints, and maintain brand standards by adhering to Steps of Service. Complete opening and closing duties including set-up, maintenance, breakdown, and product preparation. Maintain cleanliness and safety of work areas, handle payment transactions, and accurately manage the cash drawer. Follow health and safety regulations regarding alcohol handling and attend required training courses.
Required Qualifications
- 2+ years' experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic, team player, and exceptional guest service skills
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
- Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to navigate venue conditions, including tight spaces, dark room and loud environment
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.
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